Is Your Dental Lab Giving You Amazing VIP Service?
We live in an era of unprecedented changes in dentistry. Dental materials and technologies are evolving at the speed of light. Having a partner on your team that has your back will go a long way in helping you navigate through 2020 and its share of difficulties. This partner I am talking about is your dental lab. Is your lab providing you with amazing customer service and support? Here are 3 things a VIP lab should provide to their dentists.
Continuing education is a must. Just trying to keep up with the new materials coming on the market is exhausting. With so many new materials it goes without saying that the studies on these products are either non-existent or presenting very short term outcomes. A dental lab that has a deep knowledge of dental lab materials will be able to better navigate through the new products and recommend certain types of materials. They will also choose their product offering according to their experience and knowledge rather than experimenting at the expense of your patients. Look for a lab that has a KOL in their team or someone who is a frequent speaker on the subject of dental materials.
Dental labs are often spending more time looking at their productivity, efficiency and bottom line rather than creating a relationship and truly listening to their clients’ needs. A dental lab should be able to welcome their dentists at their premises or visit them at their clinic. It could be as simple as discussing a challenging case and explaining the different options or protocols. Look for a small to medium size high end lab that has been around for a while and has been recommended by your peers.
VIP service would be nothing without a personalized touch. Helping out for a rush case, going out of their way to help you find information or helping you solve an issue are all examples of personalized service a dental lab can offer. Personalized service starts with a conversation. Is your lab calling you from time to time to make sure you are satisfied with their services and products? These calls are a great opportunity for connecting, sharing and evolving as a team. Don’t miss out on these calls and come to the phone yourself instead of answering through your assistant or receptionist. Your personal input should be requested and highly valued by the lab. They are using this information to get better and in return give you better services and products for you and your patients.
About Styledent Dental Lab
SINCE 1993, STYLEDENT HAS BEEN PROUDLY SERVING DENTAL PROFESSIONALS HIGH QUALITY PRODUCTS AND PROVIDING EXCELLENT CUSTOMER SERVICE. WE ARE DETERMINED TO SERVE YOUR PRACTICE WITH A VARIETY OF PROSTHETIC OPTIONS AND PEACE OF MIND. WE ARE MOST PROUD OF THE LONG-TERM RELATIONSHIPS WE KEEP BUILDING THROUGHOUT THE YEARS WITH OUR CLIENTS AND THEIR PATIENTS.